|
Problem |
Likely solution |
| I just
opened the unit and am totally baffled by it. | Read
this tutorial:
Touchscreen Device Tutorial, for Translator Customers |
|
I read the touchscreen tutorial,
but am still lost. |
No problem. Let's start with the
dictionary. Read the dictionary tutorial. |
| I read the dictionary
tutorial, and can make this work. What about the
phrasebook? | We have, for your
convenience, a phrasebook tutorial. |
|
The unit asks me to format the disk |
http://www.ectaco.com/ectaco-posts/list/5322.page |
| The unit works, sort of,
but I can't access the phrasebook and some controls
don't work at all. | Reinstall the MMC. These
symptoms are typical of an MMC that is inserted upside
down or that has been "bumped" out of its locked-in
position |
|
Device
has stopped responding. It just hangs up. |
Welcome
to modern technology! As with your computer, cell phone,
PDA, camera, etc, you have to reboot the device. Use the
reset button. |
| The
screen is blank. Nothing happens. | See the
Firmware Reset
procedure. |
|
I don't have my paper manual with me
and am away from home. I have limited Internet access
and don't have the bandwidth to download the PDF
from your site. |
Read our
tutorial explaining how to access the onboard manual
(yes, there's one in your device). |
|
No answers that I need
appear here or in my manual. |
Send an e-mail to support @
ectaco.com. cc it to sales @mindconnection.com so that
we can help make sure you get a timely answer. Use a
good subject line, type in sentence case, tell us what
model you have, and give a clear description of your
problem. |
